Captioning for the deaf and hard of hearing is provided by Ai-Media for all Inside Higher Ed webinars. Transcripts available upon request.

Higher education teams are navigating a difficult reality: open positions that can't be backfilled, increasing pressure to control costs, and growing demands from students, faculty and leadership. Yet many campus processes still depend on spreadsheets, email, paper forms and manual approvals—creating bottlenecks, limiting visibility and making it harder to maintain control.

In this fireside chat, Indiana State University will share how its financial aid and controller's office addressed these challenges by taking a practical, phased approach to streamlining operations. You'll hear how the university streamlined processes, reduced manual effort, strengthened financial controls and created a more efficient way of working—without overhauling existing systems. Lessons learned and advice for getting started will help institutions identify opportunities to build momentum and drive meaningful operational improvements across campus.

What attendees will learn:

How institutions can streamline campus operations to help teams do more with limited staff and resources
Practical ways to improve visibility into processes and financial operations, reducing bottlenecks and surprises
Real examples from Indiana State University on improving processes, increasing accuracy and reducing manual effort
A phased approach to driving operational improvements without disrupting existing systems
Key lessons to help you identify where to start and how to build momentum across campus

Can't attend the webinar? You should still register—all registrants will receive a recording of the webinar and a copy of the presentation slides.

Tuesday, July 14, 2026 | 2pm ET

Doing More with Less: How Indiana State University Is Streamlining Campus Operations

SPEAKERS

Carol Wiemuth
Senior Programmer Analyst at Indiana State University

Carol Wiemuth is a senior programmer analyst at Indiana State University with over 13 years of experience. She serves as lead developer in expanding the institution’s use of Hyland technologies—particularly Content Innovation Cloud/Automate—to enable dynamic online form submissions and modernize workflows across departments, improving efficiency and user experience. Her work focuses on creating scalable, integrated solutions that enhance user experience and optimize end-to-end processes.

Julie Cuffle
Application Systems Manager at Indiana State University

Julie Cuffle is an application systems manager at Indiana State University, where she has worked for the past 19 years supporting enterprise technology solutions and process improvement initiatives. Indiana State University has been a Hyland customer for more than 10 years and has leveraged Hyland technologies to enhance operational efficiency. Over the past two years, ISU has implemented and expanded the use of Automate, enabling online form submissions and streamlining business processes across the institution.

REGISTER

Would you like to sign up to receive Inside Higher Ed's Daily News Update? *

Yes

This webinar was made possible in part by the financial support of Hyland. I understand that by registering for this webinar, my registration information will be shared with Inside Higher Ed and the sponsor for marketing purposes. *

I understand

Angelo Di Salvo
Content Intelligence Advisor at Hyland

Angelo Di Salvo is a content intelligence advisor who partners with public sector organizations to help them get more value from their information. For most of his career, he has focused on aligning content services strategies with customers’ priorities and supporting transformative, enterprise-wide improvements. Today, Angelo helps institutions unlock the potential of their unstructured content to streamline processes, generate insights and improve outcomes. With more than a decade of experience working with public sector agencies and higher education institutions, he advises leaders on applying AI and content intelligence to solve real operational challenges. His work centers on turning information into a strategic asset—using automation, analytics and modern content services to drive smarter decisions and better service delivery.

Rebecca Whitworth, Ph.D.
Vice President of Industry Solutions for Education at Hyland

Rebecca Whitworth is vice president of industry solutions for education, where she leads the overall business and product direction for the sector. She has worked in education since 2008, beginning in the classroom and moving into academic and administrative roles before transitioning into technology leadership supporting institutions. Her experience spans both academic and student affairs, with prior leadership roles at Pearson and Vector Solutions. With a background in economics, Rebecca approaches institutions as systems—focusing on how incentives, processes and decision-making shape outcomes. Her work centers on helping organizations improve operational efficiency, strengthen decision-making and better connect the workflows that support students, faculty, staff and the broader campus community.